Coventry LPC



April 9, 2020 News

Ordinarily, at this time, we would be able to provide the details of pharmaceutical provisions for Good Friday and Easter Monday. Due to the unprecedented situation currently ongoing, we are unfortunately unable to share details of opening hours for these 2 days.

Pharmacy contractors will open in line with the national guidance, which for Good Friday and Easter Monday is 2pm – 5pm, however, they do have autonomy to vary their opening hours on these 2 days.  All pharmacy profiles on the Directory of Services have been bulk changed to show the times mentioned above, however, pharmacies who are opening for longer or different times are updating their own DoS profile to reflect this, which in turn results in an update on the NHS website

As not all contractors have informed NHSE&I of their opening hours, we cannot guarantee the accuracy of the information we hold due to the ever changing situation. We therefore wish to signpost you to the DoS or for the most accurate and up-to-date pharmacy information for Good Friday and Easter Monday.

Thank you for your understanding in these extraordinary and challenging circumstances.

Attached are details of pharmaceutical provisions across Coventry for Easter Sunday (12 April 2020).

You can find out more about national guidance for this Easter from PSNC on the following LINK and the relevant section in the FAQ’s.



April 9, 2020 News

Along with NHS key workers, pharmacy staff and their household members are eligible for Covid-19 testing if they fulfill the eligibility criteria, which includes:

  • Those swabbed and tested must be symptomatic
  • They will need to have had symptoms for less than 5 days
  • In the first instance clinical staff will be prioritised although non-clinical staff can be included if their absence results in a significant impact to service delivery

You can find further clarification about eligibility and the application process for testing on our web page HERE.


April 7, 2020 News

Virtual Outcomes have released a business resilience training for pharmacies to help them manage during these difficult times.

Available to all – to access the online training library, please log in with your pharmacy code on the following LINK.

You can listen to the podcast HERE.

Watch the video trailer HERE.


April 1, 2020 News

The situation around Covid-19 is changing on a daily basis. It is important that pharmacies keep up-to-date with the current information and advice. We are constantly updating our Covid-19 page with new information, so please check regularly.

We have also started a “Covid-19 Latest News Slider” which contains links to all the latest updates, as well as a separate page for all the previous PSNC Covid-19 communications in case you missed them.

Highlights of some of the latest news in the past week:

Letter of Preparedness #3 has been published for pharmacies.

£300 million of advance funding into community pharmacies has been announced.

(See reactions to this announcement by the CCA and the NPA.)

A recorded version of the Community Pharmacy Webinar by NHS is available to watch.

Answers to some Frequently Asked Questions are available from the PSNC and the NPA.

Covid-19 Business Resilience Training is available form Virtual Outcomes.

We are aware that pharmacies are under immense pressure at this time and we would like to thank you for your continued support of the national effort to combat Covid-19. If you need a morale boost, checkout #pharmacyheroes trending on Twitter.



March 25, 2020 News

The Pharmacy Standard Operating Procedure (SOP) has recently been updated to version 2.0.

Here’s a direct LINK.

Please read this guidance carefully as it contains important information regarding your pharmacy’s operation during the coronavirus crisis.

Opening Hours

The updated SOP gives pharmacies some flexibility in the hours in which they need to open to the public during the COVID-19 pandemic.


  • If under significant pressure, at the discretion of the responsible pharmacist, pharmacies may close their doors to the public for up to 2.5 hours a day, including lunch.
  • Community pharmacies are expected to be open to the public between 10am-12 noon and 2pm-4pm as a minimum (if these are contracted core or supplementary hours).
  • Similarly, 100 hours pharmacies should be open from 10am-12pm and 2pm-6pm as a minimum.

A sign on the door must give information about how to contact the pharmacy if urgent help is needed. In this closed-door working scenario, you do not need to inform NHSE&I.

Temporary Closures:

NHSE&I has stated that for temporary closures (not closed-door working), for instance where not enough staff are available to work, NHSE&I must be informed immediately. The pharmacy NHS 111 Directory of Services (DoS) profile must be updated, as must the NHS Website.

In case of these unplanned closures in the West Midland, use the following FORM and email it to to notify them (you can also use the NHSE&I Annex 14 form instead if you prefer).


More information: PSNC


March 19, 2020 News

PSNC have issued a comprehensive update for community pharmacies about the ongoing Covid-19 crisis. You can find details on the following LINK.

An updated preparedness letter has also been published for pharmacies. You can find it HERE.

There are new PHE display resources available – please replace any previous versions of poster and banners.

You can download the print-friendly A4 and A3 posters directly from the following links: (the PHE link above contains further options in a large zip file, suitable for professional printing)

A4 Poster: NHS Facilities Poster Print Friendly A4 17Mar20

A3 Poster: NHS Facilities Poster Print Friendly A3 17Mar20

The LPC website has been updated with this new information and we will bring you further updates as they emerge. We would like to take this opportunity to thank all our pharmacies for their hard work and dedication as the whole country faces unprecedented challenges with regard to the coronavirus outbreak.


March 12, 2020 News

March 19th update: Following a change in the case definition, to remove the link to travel history or contact with confirmed cases, community pharmacies are now advised to display anew Public Health England (PHE) poster. The new poster is available from the PHE campaign resources hub. The posters below will now have to be replaced. 

We would like to draw your attention to the fact that the posters for display have been updated. Community pharmacies are now advised to display the following TWO PHE posters so they are visible to people seeking to enter the premises:

These posters can be downloaded from the PHE campaign resources hub. The previously displayed entry posters should be removed.

NHSE&I have stated that their aim is for all future update letters to the professions will be published on a Friday from now onwards. They will be published on the NHSE&I COVID-19 primary care page, which provides links to all the key documents and resources for primary care teams.

As previously highlighted, free of charge packs of PPE will be distributed direct to pharmacies from the PHE stockpile later this week or earlier next week; the packs will contain 50 masks, 200 aprons and 100 pairs of gloves. The PPE is only for use in the pharmacy as advised in the NHSE&I SOP – PPE only needs to be used if you are entering a room in an emergency, where an infected/possibly infected patient is isolated and when decontaminating a room where such a patient has been present (in this case the PPE is to protect the worker from the cleaning products being used).

As a consequence of this, the need for community pharmacies to have to use PPE, at this time, is low; the guidance on PPE use will be kept under review as the pandemic progresses.

Wherever possible, a patient presenting in the pharmacy with possible COVID-19 infection should be immediately told to return home and then access NHS 111 online or call NHS 111 (calling being a secondary option to online access) in order that the pharmacy does not have the increased risk of dealing with an isolated patient in the consultation room and the subsequent need for decontamination.

All these resources and information are also available to access from the LPC’s dedicated COVID-19 page HERE.


March 6, 2020 News

Following discussions with PSNC, NHS England and NHS Improvement (NHSE&I) have taken the decision to waive the requirement to complete the National Antimicrobial Stewardship Clinical Audit for 2019/2020 with immediate effect; at this time NHSE&I instead want to ensure that pharmacies are focused on the actions set out in national communications regarding COVID-19.

The audit was due to be repeated in 2020/21, but it will now be undertaken for a first time in that year; further details on that will be provided later in 2020.

Source: PSNC


February 28, 2020 News

NHSE&I have published new Coronavirus (COVID-19) guidance for primary care teams. This includes a specific document for community pharmacy teams, which sets out the Standard Operating Procedure for dealing with patients presenting in the pharmacy with suspected COVID-19 infection.  All pharmacy contractors should read the guidance and undertake appropriate actions to manage potentially infected patients.

You can download the most up-to-date version of this document from the following page:

The government guidance has also been updated recently:

Resource materials (posters) can be found on the PHE website for you to print and display in your pharmacy:

We now have a dedicated Covid-19 page on the LPC website with all the available resources. You can find it on the following link:

Image credit



February 27, 2020 News

Please note the national clinical audit has been cancelled! LINK 

Virtual Outcomes have released a training module to support the 2019/2020 National Clinical Audit.

Starting from 1st March 2020, community pharmacies will be required to complete their mandatory NHS England clinical audit.

This year each pharmacy is required to speak to 10 patients for Upper Respiratory Tract Infections (URTIs).

The audit will take place over FIVE days during March with the results uploaded by the 28th April 2020.

This training will help you to understand how to go about implementing the audit.

You can access the module by logging in with your F-code on the following link:


Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Coventry


Copyright by Coventry LPC. All rights reserved.