February 21, 2018 Newsletter0

All Contractors may have already received this but please see the below information and attached documents.

*Sent on behalf of the Controlled Drug Accountable Officer – Chris Weiner


Dear Colleagues at the LPC


An Online CD Reporting Tool is being rolled out by NHS England West Midlands Area Team. The tool was developed 4 years ago and has been steadily adopted by all Area Team across England.

The Online CD Reporting Tool will be used to report CD incidents / concerns, CD destruction requests and self-declarations by dentists, pharmacists and General Practitioners.

We will be encouraging contractors to use the tool when it goes live and appreciate your help to ensure the information is circulated to community pharmacy colleagues. Please could you put this information in your local newsletters and cascade across your email circulation lists in the West Midlands. Please find a letter attached from the CDAO – Chris Weiner and a Frequently Asked Questions supporting document.

The Online CD Reporting Tool will ensure we have a standardised approach across the area to reporting, recording and management of controlled drug concerns/incidents.

All reporters of controlled drug concerns / incidents will need to register on the website from the 1st of March 2018.  Registration is required on an individual basis and it is recommended you familiarise yourself with the tutorial videos that will be available on the website form mid-March ( Please select the West Midlands region when you register.

There are no limits to the number of people from the same organisation that can register or access the website and the majority of reporters use their email address as their username and then select a password that is easy to remember.

From the 1st April 2018 the Controlled Drugs Accountable Officer will only accept incidents reported via the online CD reporting tool.

Please contact Medicines Optimisation Team  if you have any questions:


Medicines Optimisation Team

NHS Arden and Greater East Midlands Commissioning Support Unit

Westgate House | Market Street | Warwick | CV34 4DE

Controlled Drugs queries Tel: 0121 611 0813

Secure Email:


Letter from CDAO on CD Reporting Tool

FAQs Online CD reporting tool



February 19, 2018 Newsletter0

Please can we remind organisations to ensure they carry out all the appropriate processes to publish their version 14.1 assessment before the 31st March 2018 deadline. Notwithstanding the fact that the IG Toolkit is being refreshed organisations are still required to publish version 14.1 at 31st March as in previous years.

IMPORTANT: The report for the Care Quality Commission is to be run 1 April 2018 and therefore any unpublished assessments will be included in the report with that status. 

Please ensure you take the following steps to publish your organisation’s IG Toolkit assessment:

  • Answer each IG Toolkit requirement (ensure a score is recorded for each requirement) – please see the Help topic ‘How to Complete Your Assessment’ guide for further detail: GPs, Pharmacies, Eye Care Services, Dental Practices, Community Pharmacies/Dispensing Appliance Contractors and Voluntary Sector Organisations.
  • Select “Assessments” on the left-hand menu and then click the “Publish” button (which only appears when all questions have been answered).
  •  Read and accept the “IG Assurance Statement” and then your assessment will be published.

IMPORTANT: When an organisation publishes their assessment they are confirming that this is the final version, no changes are needed and the assessment has been signed off by the senior management/partner. This is applicable to ALL organisation types. 

Link to the IG Toolkit

All queries should go through the IG Toolkit Helpdesk.  See the ‘Contact us’ page on the IGT Help section of the website.

The current IG Toolkit is being redesigned and revised as the Data Security and Protection Toolkit (DSP Toolkit).

The new DSP Toolkit will be launched in April 2018. All organisations must still complete the existing IG Toolkit (version 14.1) by the end of March 2018.

The DSP Toolkit is an online self-assessment tool that enables organisations to measure and publish their performance against the National Data Guardian’s 10 data security standards. It has been updated and improved to be more user-friendly and accessible.

The DSP Toolkit will retain the general principle that organisations should demonstrate that they can be trusted with the confidentiality and security of personal information. It will also support the key requirements under the General Data Protection Regulation (GDPR), as identified in the NHS GDPR Checklist.

Further updates on the development of the DSP Toolkit will be provided over the coming months.

Please note that the existing IG Toolkit (version 14.1) must still be completed by the end of March 2018.


February 12, 2018 Newsletter0

A new campaign has been launched today by NHS England ‘Stay Well Pharmacy’. The campaign aims to raise awareness of the services offered by pharmacies, and to position them as the first place to go to for clinical advice and treatment for minor health concerns, such as coughs, colds and tummy troubles.


There are resources which can be used to promote this campaign to the public. These include:

  • Posters and information cards
  • Social media tools
  • TV advertisement (with cut-downs for digital use)
  • A landing page on NHS Choices website


The following sites across England will automatically receive a campaign toolkit in the post which will include posters, information cards and briefing sheets along with some other items:

  • All pharmacies
  • All GP surgeries
  • All Dental Surgeries


These packs from week commencing 12th February.


All other community and health services are able to download and/or order materials free of charge through our Campaign Resource Centre (CRC) from 12th February.


February 12, 2018 Newsletter0
Following the publication of interim guidance last week, NHS England has issued a letter to all community pharmacies and general practices giving final advice on ordering flu vaccine for the 2018/19 season.

The guidance, in a letter from NHS England’s National Medical Director and Director of Primary Care, and Public Health England’s Medical Director asks GPs and community pharmacy contractors to ensure their influenza vaccine orders for the 2018/19 season use the most effective vaccines for the population.

The letter says the clinical evidence is clear that for the 2018/19 winter season, GP practices and pharmacy contractors should offer:

  • The adjuvanted trivalent vaccine (aTIV) for all 65s and over; and
  • The quadrivalent vaccine (QIV) for people in the 18 to under 65s at-risk group.

The letter also states that:

  • GPs and pharmacy contractors should review all orders (provisional and firm) for the 2018/19 season and ensure these are in line with the evidence-based clinical view;
  • Vaccine suppliers have confirmed that there will be enough adjuvanted trivalent vaccine and quadrivalent influenza vaccine to meet demand;
  • Orders for these vaccines will need to be placed by 29th March 2018;
  • There is no change to the way in which contractors will be reimbursed for vaccines administered – the system will be the same as for the current 2017/18 service; and
  • If pharmacy contractors encounter any difficulties from a manufacturer placing or amending an order, they should advise their local NHS England team.

The letter also contains the answers to a number of frequently asked questions, including on changing or switching vaccine orders.

Flu Letter for 2018-19


January 25, 2018 Newsletter0

According to Public Health England (PHE)’s latest weekly national flu report, seasonal flu activity levels have continued to increase in the last week across the UK but various indicators show that the rate of increase is slowing. NHSE West Midlands – urges pharmacies to ensure that they hold some stock and / or are able to access stock quickly to meet any prescription requests.

The statistics show over the last week there has been an 11% increase in the flu hospitalisation rate, a 42% increase in the GP consultation rate with flu like illness compared to the previous week (when practices were open for 4 days), and an 8% reduction in the flu intensive care admission rate.

PHE is continuing to run the ‘Catch It, Bin It, Kill It’ campaign across digital, radio and press channels to help reduce the spread of the virus.

We are currently seeing a mix of flu types, including the A(H3N2) strain that circulated last winter in the UK and then in Australia. The A(H3N2) strain particularly affects older, more vulnerable age groups. The best form of protection against flu is to get the vaccine if you are eligible and to practice good respiratory and hand hygiene.

The flu virus can live for many hours on hard surfaces and therefore practising good hand hygiene can limit the spread of germs and transmission of flu. Practising good hand hygiene and giving eligible people the flu vaccine is the best defence against the virus.

People suffering with flu-like symptoms should catch coughs or sneezes in tissues and bin them immediately, wash their hands regularly with soap and warm water and frequently clean regularly used surfaces to stop the spread of flu. Avoid having unnecessary contact with other people if you or they have symptoms of flu.

Seasonal flu usually circulates for several weeks each year. The intensity of circulation depends upon the underlying population immunity, the circulating viruses and external factors such as the weather. It is an unpredictable virus and it is not possible to anticipate how flu levels will progress.

Amongst other diseases like norovirus that normally increase during winter, seasonal flu puts extra pressure on the NHS every year.

The latest data is available online. Currently, 71.7% of adults over 65, 47.5% of adults with a long-term health condition, 46% of pregnant women, 41.4% of 3-year-olds and 42.7% of 2-year-olds have received the vaccine.


January 25, 2018 Newsletter0

In Autumn 2017, the NHS Business Services Authority (NHS BSA) started undertaking a new post-payment verification (PPV) process of payments to community pharmacy contractors for the provision of Advanced services. The initial focus was on the Medicines Use Review (MUR) service, but in early 2018 it was applied to the New Medicine Service (NMS). This is an ongoing process and it is likely that as a next step, it will be extended to cover the NHS Flu Vaccination Advanced Service. The PPV process involves requesting evidence from a sample of contractors to support payment claims they have submitted for Advanced services over a specified period. More details can be found here:Post Payment Verification Process


January 25, 2018 Newsletter0

Coventry University is to deliver a new pilot community pharmacy technician training programme. The programme, which is being launched in the West Midlands, is supported by NHS England and Health Education England through the Pharmacy Integration Fund, and will strengthen and diversify the pharmacy workforce and help to improve patient care. There will be 25 places for the pilot, with the intention of HEE evaluating the programme to inform the next steps for rollout of training and education nationally from 2018/19. The 25 will be enrolled at the University and be able to access their resources. The training will be a mix of face to face and online. IT upskilling will be supported as well for those that need it.


The fund has been set up by NHS England to enable pharmacist and pharmacy technician integration in primary care as part of new multi-disciplinary healthcare teams, making the most of their clinical skills, particularly for the benefit of people with long-term conditions.


The programme will run from February until December 2018 and is supported by the Local Pharmaceutical Committees in the West Midlands, and is part of HEE’s plans for registered community pharmacy technicians to develop their professional and leadership roles within community pharmacy alongside targeted workforce and organisational development.


Coventry University will also offer organisational development opportunities to the community pharmacies  where the 25 work, looking at their business operating models and helping all staff improve on the services they deliver to the local communities they serve.


The programme will develop individuals, teams and organisations working within community pharmacy, so that they can deliver improved and integrated patient care.

To find out more come along to the open day either in person or through online interactive platform.

Community Pharmacy Technician Training and Development Pilot Programme Open Day, Tuesday 13 February

Coventry University is hosting an open day on the Community Pharmacy Technician Training and Development Pilot Programme at its Science and Health Building from 3pm to 7pm on Tuesday 13 February.


Representatives from the university, West Midlands Local Pharmaceutical Committees, HEE and NHS England will be present at the open day, which will also include an online platform that can be accessed by those unable to make it in person.


For further information about the pilot programme and the open day please contact Adam Layland, senior lecturer and programme director, on 02477 659 308 or via email


Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Coventry

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