October 12, 2017 Newsletter0

You may be aware that the current arrangement your pharmacies have in place for the delivery of Supervised Consumption and Needle Exchange Services will expire on 31st October 2017. CGL Coventry have been appointed to deliver the new Integrated Substance Misuse and Alcohol Services across Coventry and have sub-contracted the management of Pharmacy Services to Lloyds Pharmacy Ltd, with effect from the 1st November 2017.

Any pharmacy currently delivering either the Supervised Consumption and/or Needle Exchange services will be issued a new contract and specification in due course, to commence 1st November 2017.

Lloyds will be using PharmOutcomes for data capture and invoice generation. They will also be including the CPPE Declaration of Competence (DoC) for substance use and misuse and needle exchange as a requirement to deliver the services.

There will be an engagement evening on the 18th October, from 7pm – 9pm, held at Citrus Hotel Coventry by Compass Hospitality, A45 London Rd, Ryton on Dunsmore, Warwickshire, Coventry CV8 3DY. This will be your chance to find out some more information on the new contract, as well as ask any questions you have about CGL and / or LloydsPharmacy.

If you wish to attend this information event and currently provide the services contact: 


October 12, 2017 Newsletter0

Health Campaigns for 2017-18. NHSE has set three mandatory campaigns and requirement for recording evidence on PharmOutcomes to support Contractual requirements.

You will receive details shortly and the three are as follows:

October – Staywell this Winter

November – Antimicrobial Resistance

February – Know your numbers

For more information see the copy of the NHSE Letter: public health campaigns 1718


October 11, 2017 Newsletter0

QPS Stage 2 – November 2017 Claim LPC Communications: Number 1 October 13th – GATEWAY CRITERIA

If you are part of a pharmacy chain, please check with your area / central teams before actioning anything.

This is the first regular communication for stage 2, which will be numbered so that you will know that you have had them all. Back copies will be on the LPC website.  Note you can still refer to the communications 1-7 prior to the April stage 1. Note there have been a few changes which will be outlined on these communications.

Number 1 cover General Points and Gateway in this edition 13th October

Number 2 will cover the all the QPS points highlighting any changes and will come out by Friday 20th October

Number 3 will cover HLP & Patient Safety in more details with suggestions around evidence gathering and come out by Friday 27th October

Number 4 will cover making the claims and evidence to retain and come out by Friday 3rd November

QPS stage 2 November 2017 claim LPC Communication Number 1 Coventry vs1

The NPA will be holding its annual conference on Saturday 7th October, at Jurys Inn Hinckley Island. This year’s NPA conference will include afternoon business sessions, a gala dinner and overnight accommodation which then coincides with the Pharmacy Show, taking place on Sunday 8th and Monday 9th October at the Birmingham NEC.

I have attached a copy of our conference promotional leaflet, which gives you further information, including the agenda.

The registration form can be found on the NPA website here:

Registrations close on Friday 25th August.

If Contractors have any questions they can contact Simon Wills on 01727 800405 or email



Hi all

Please see below. This training is recommended as additional training to support HLP and would be useful for staff that have not completed RSPH L2 (Health Champion) training.

West Midlands’ “Making Every Contact Count” updated e-learning resources now available

I am delighted to announce publication of the updated West Midlands’ resources for “Making Every Contact Count”.  I hope all staff in day-to-day contact with the public find these useful.

Anyone can access the resources for free by registering on e-lfh (be sure to choose the West Mids’ e-learning and not Wessex’s):

Resources include the following:

Brief Encounters: this first e-learning session, suitable for all frontline staff, is based on a simple Ask, Advise Assist conversation framework to enable all frontline staff to have brief conversations that raise awareness of wellbeing (and lifestyle behaviours), say something encouraging and supportive of making changes, and signpost to trusted sources of information and support. The focus is on all aspects of wellbeing.

Motivating Change: in this second session, the focus is on the behaviour change model and person-centred conversation framework.  The session is suitable for staff working with people who are either at high risk of lifestyle-related health conditions or already have one or more health conditions or who care for people with health conditions. Through using a person-centred conversation framework, workers are able to encourage people to consider the personal outcomes that are important to them, and to identify their first steps towards achieving them as well as the support that they feel they will need to take those initial steps. This session also introduces a health-coaching conversation framework for workers supporting people to make and maintain their desired behaviour changes.

MECC Plus for Integrated Care: these additional resources complete the toolkit and support the workforce to implement MECC based on Integrated Care principles and practice. They comprise case studies, PowerPoint and exemplar MECC pathways, illustrating how brief person-centre conversations can support the holistic assessment of a person’s needs as well as enable the person to make changes necessary to improve their self-care management.  A MECC Plus Manual suggests bite-sized learning opportunities for managers and trainers to use with their teams.   A MECC Plus Pocketbook provides an aide memoire for all frontline staff.

Developed by West Midlands
Making Every Contact Count NEW version

·Module 1 – Brief Encounters

·Module 2 – Motivating Change

Making Every Contact Count for Integrated Care NEW topic

·Level 1 – Be WISE for Wellbeing

·Level 2 – A Person-centred Approach to the Integrated Care Workforce

·Making Every Contact Count Plus – Manual for Trainers and Managers

·Making Every Contact Count Plus – Presentation Slides

There are also national MECC resources available (such as consensus statement on MECC and a quality marker checklist) see here:




Michelle Dyoss
Public Health Specialist and Healthy Living Pharmacy Lead

Selph Consultancy

07885 247259


Survey Closure date Sunday 9 July 2017!

Dear Pharmacy Contractor,

Community Pharmacy Assurance Framework (CPAF) – arrangements for
2017/18 To ensure that patients and members of the public receive safe, effective and high quality pharmaceutical services, NHS England has processes in place to monitor
compliance by pharmacy contractors, who are included in one of NHS England’s pharmaceutical lists, with the terms of service set out in the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 (the 2013 regulations). One of these processes is the use of the Community Pharmacy Assurance Framework (CPAF) to be conducted in two parts.
Part One: All pharmacy contractors to be invited to complete a short screening questionnaire consisting of ten questions to assure themselves and NHS England that they are compliant with the terms of service.
Part Two: The data collected from this questionnaire along with other information held by NHS England to be used to shortlist pharmacies to be considered for a contract monitoring visit. Only these pharmacies are asked to complete a full CPAF questionnaire. This approach means that the majority of contractors do not need to complete the full CPAF questionnaire. However, both PSNC and NHS England recommend that all pharmacy contractors make use of the full CPAF questionnaire to assure themselves that they are compliant with the terms of service. Pharmacies will be asked to complete the screening questionnaire during June/July 2017 to align with the usual compliance timeframes and to avoid pressure points. The NHS Business Services Authority (BSA) will carry out the administration of both the screening questionnaire and the full CPAF at a national level on our behalf and this is facilitated through a secure on-line mechanism to allow pharmacy contractors to complete their returns.

You will have four weeks to complete the screening questionnaire which will be available from Monday 12 June 2017 with a closure date of Sunday 9 July 2017. The questionnaire should only take around 20 minutes to complete and you will receive information and instructions on how to access and complete the questionnaire from the BSA in advance of the availability date. Once you have submitted the completed questionnaire you will have the facility to save, print or access your responses for further reference. The BSA will contact you on Monday 12 June with instructions on how to access and complete the CPAF questionnaire. If you do not receive this information by Tuesday 13 June 2017 or you have any queries please contact or 0191 2035050. Thank you in advance for your cooperation with this exercise.

Yours faithfully

Deborah Jaines

Director Primary Care Policy and Contracts

Downloadable Version of the Letter HERE. 


Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Coventry

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