December 4, 2017 Newsletter0

There have been multiple reports from concerned community pharmacists about an increase in requests for Sudafed by young people with no apparent cold symptoms. We would like to remind contractors of existing sales restrictions that have been in place since April 2008 to manage the risk of misuse of pseudoephedrine and ephedrine. Further details can be found here:


Please ensure robust processes are in place for the sale of products containing pseudoephedrine and ephedrine. Discuss this issue with your pharmacy teams to increase vigilance. The police have been made aware of this and have asked for any suspicious activity to be reported to the police. Please see below for Police contact details for your area.


Coventry, Birmingham, Solihull, Black Country – Mohammed Khan (CDLO) – , mobile  07901 103413.

West Mercia & Herefordshire – Stephen Leenhouts (CDLO) – , mobile 07799525411.

Warwickshire – Mark English (Police Crime officer)– , mobile 07799525411.

November 30, 2017 Newsletter0

The CCG have organised a free Diabetes education event on Monday 11th December 2017 in Coventry. The agenda on the day covers a broad range of NHS staff from Consultants to Diabetes Nurses offering advice to patients about healthy eating, exercise and medication. Please find attached below a poster for the event, could you please advertise this to your diabetic patients.

NHS CCG Diabetes A3 1pp (5)

Diabetes Community Event – Nov 2017 SOH


October 12, 2017 Newsletter0

Health Campaigns for 2017-18. NHSE has set three mandatory campaigns and requirement for recording evidence on PharmOutcomes to support Contractual requirements.

You will receive details shortly and the three are as follows:

October – Staywell this Winter

November – Antimicrobial Resistance

February – Know your numbers

For more information see the copy of the NHSE Letter: public health campaigns 1718


October 11, 2017 Newsletter0

QPS Stage 2 – November 2017 Claim LPC Communications: Number 1 October 13th – GATEWAY CRITERIA

If you are part of a pharmacy chain, please check with your area / central teams before actioning anything.

This is the first regular communication for stage 2, which will be numbered so that you will know that you have had them all. Back copies will be on the LPC website.  Note you can still refer to the communications 1-7 prior to the April stage 1. Note there have been a few changes which will be outlined on these communications.

Number 1 cover General Points and Gateway in this edition 13th October

Number 2 will cover the all the QPS points highlighting any changes and will come out by Friday 20th October

Number 3 will cover HLP & Patient Safety in more details with suggestions around evidence gathering and come out by Friday 27th October

Number 4 will cover making the claims and evidence to retain and come out by Friday 3rd November

QPS stage 2 November 2017 claim LPC Communication Number 1 Coventry vs1

QPS stage 2 November 2017 claim LPC Communication Number 2 CWHW vs1

Video link to support you with HLP Evidence set up:

QPS stage 2 November 2017 claim LPC Communication Number 3 CWHW vs3

QPS stage 2 November 2017 claim LPC Communication Number 4 CWHW final

Below is link to a sample evidence portfolio – currently based on Herefordshire’s as an example others will follow including Coventry’s. You can view it and use the links as well as print from it:


Hi all

Please see below. This training is recommended as additional training to support HLP and would be useful for staff that have not completed RSPH L2 (Health Champion) training.

West Midlands’ “Making Every Contact Count” updated e-learning resources now available

I am delighted to announce publication of the updated West Midlands’ resources for “Making Every Contact Count”.  I hope all staff in day-to-day contact with the public find these useful.

Anyone can access the resources for free by registering on e-lfh (be sure to choose the West Mids’ e-learning and not Wessex’s):

Resources include the following:

Brief Encounters: this first e-learning session, suitable for all frontline staff, is based on a simple Ask, Advise Assist conversation framework to enable all frontline staff to have brief conversations that raise awareness of wellbeing (and lifestyle behaviours), say something encouraging and supportive of making changes, and signpost to trusted sources of information and support. The focus is on all aspects of wellbeing.

Motivating Change: in this second session, the focus is on the behaviour change model and person-centred conversation framework.  The session is suitable for staff working with people who are either at high risk of lifestyle-related health conditions or already have one or more health conditions or who care for people with health conditions. Through using a person-centred conversation framework, workers are able to encourage people to consider the personal outcomes that are important to them, and to identify their first steps towards achieving them as well as the support that they feel they will need to take those initial steps. This session also introduces a health-coaching conversation framework for workers supporting people to make and maintain their desired behaviour changes.

MECC Plus for Integrated Care: these additional resources complete the toolkit and support the workforce to implement MECC based on Integrated Care principles and practice. They comprise case studies, PowerPoint and exemplar MECC pathways, illustrating how brief person-centre conversations can support the holistic assessment of a person’s needs as well as enable the person to make changes necessary to improve their self-care management.  A MECC Plus Manual suggests bite-sized learning opportunities for managers and trainers to use with their teams.   A MECC Plus Pocketbook provides an aide memoire for all frontline staff.

Developed by West Midlands
Making Every Contact Count NEW version

·Module 1 – Brief Encounters

·Module 2 – Motivating Change

Making Every Contact Count for Integrated Care NEW topic

·Level 1 – Be WISE for Wellbeing

·Level 2 – A Person-centred Approach to the Integrated Care Workforce

·Making Every Contact Count Plus – Manual for Trainers and Managers

·Making Every Contact Count Plus – Presentation Slides

There are also national MECC resources available (such as consensus statement on MECC and a quality marker checklist) see here:




Michelle Dyoss
Public Health Specialist and Healthy Living Pharmacy Lead

Selph Consultancy

07885 247259



Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Coventry


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