October 12, 2017 Newsletter0

You may be aware that the current arrangement your pharmacies have in place for the delivery of Supervised Consumption and Needle Exchange Services will expire on 31st October 2017. CGL Coventry have been appointed to deliver the new Integrated Substance Misuse and Alcohol Services across Coventry and have sub-contracted the management of Pharmacy Services to Lloyds Pharmacy Ltd, with effect from the 1st November 2017.

Any pharmacy currently delivering either the Supervised Consumption and/or Needle Exchange services will be issued a new contract and specification in due course, to commence 1st November 2017.

Lloyds will be using PharmOutcomes for data capture and invoice generation. They will also be including the CPPE Declaration of Competence (DoC) for substance use and misuse and needle exchange as a requirement to deliver the services.

There will be an engagement evening on the 18th October, from 7pm – 9pm, held at Citrus Hotel Coventry by Compass Hospitality, A45 London Rd, Ryton on Dunsmore, Warwickshire, Coventry CV8 3DY. This will be your chance to find out some more information on the new contract, as well as ask any questions you have about CGL and / or LloydsPharmacy.

If you wish to attend this information event and currently provide the services contact: 


October 12, 2017 Newsletter0

Health Campaigns for 2017-18. NHSE has set three mandatory campaigns and requirement for recording evidence on PharmOutcomes to support Contractual requirements.

You will receive details shortly and the three are as follows:

October – Staywell this Winter

November – Antimicrobial Resistance

February – Know your numbers

For more information see the copy of the NHSE Letter: public health campaigns 1718


October 11, 2017 Newsletter0

QPS Stage 2 – November 2017 Claim LPC Communications: Number 1 October 13th – GATEWAY CRITERIA

If you are part of a pharmacy chain, please check with your area / central teams before actioning anything.

This is the first regular communication for stage 2, which will be numbered so that you will know that you have had them all. Back copies will be on the LPC website.  Note you can still refer to the communications 1-7 prior to the April stage 1. Note there have been a few changes which will be outlined on these communications.

Number 1 cover General Points and Gateway in this edition 13th October

Number 2 will cover the all the QPS points highlighting any changes and will come out by Friday 20th October

Number 3 will cover HLP & Patient Safety in more details with suggestions around evidence gathering and come out by Friday 27th October

Number 4 will cover making the claims and evidence to retain and come out by Friday 3rd November

QPS stage 2 November 2017 claim LPC Communication Number 1 Coventry vs1


September 20, 2017 InformationNews0


We have produced the following newsletter to share recent pharmacy incidents to raise the awareness of pharmacy based incidents and sharing of lesson’s learnt. We have seen an increase in Controlled Drug incidents and want to work together to reduce their number and improve practice.

If you would benefit from a site visit, have any questions or want to share good practice please get in touch with the following:

Emma Lamond, Coventry Service Manager and Local Accountable Person

07876 397261

Kirsten Lord, Warwickshire Service Manager and Local Accountable Person

07917 186481

Steve Bliss, Harm Reduction Co-ordinator and Pharmacy Liaison lead

02476 397261

Dispensing Errors                     

An increase has been observed in the number of dispensing errors which are being reported as follows

  • Incorrect dose given to the service user
  • Medication dispensed off incorrect prescription
  • Service user being given someone else’s medication or dose
  • Dispensing from the incorrect prescription

Please ensure you have robust measures in place in checking the prescription before dispensing this includes

  • The service users name and address
  • The medication and dose
  • The date of the prescription

Standard practice of checking the above will reduce dispensing errors and prevent harm to service users.

Suspension of prescriptions by community drugs teams

Whilst incidents of this kind are currently low, just a reminder that suspended prescriptions should not be dispensed. Addaction Coventry suspend prescriptions when service users are not engaging in treatment and supports the team to re-engage service users and reduce harm. Recent ‘Did Not Attend’ clinics that utilise the suspend approach have had 100% re-engagement of service users previously missing their clinic appointments.

Addaction Coventry also suspend prescriptions when 3 consecutive days of collection have been missed, this is part of our safeguarding processes to reduce the risk of overdose and death.

When suspended prescriptions are dispensed against, the main reason given has been that there is a locum pharmacist present in the pharmacy on the day the incident occurred and they were not aware of the suspension.

Below is guidance previously shared to reduce these types of incidents

  • The community drugs team will ask for the pharmacist directly when contacting the pharmacy informing them of a suspension.
  • Messages must not be put onto the current prescription using a ‘post-it’ note as these often fall off. Notes should be attached securely to the relevant prescription.
  • The pharmacy should develop a robust system of communicating any suspensions to all staff including locums, perhaps a diary/communications book kept in the dispensary where everybody can check at the beginning of the day any recent messages from the community drugs team and/or messages could be added to the Patient Medication Record (PMR). Whatever system is adopted in the pharmacy, all staff needs to be aware of the process and there should be consistency with the approach adopted.
  • The suspended prescription needs to be clearly segregated from other current prescriptions. At one pharmacy recently visited, the prescriptions were put onto a clip clearly labelled ‘on hold’ and were stored away from other current prescriptions.
  • Any pre-dispensed items should be segregated in the controlled drugs cupboard so that it is clear that they should not be handed out to clients. It should be noted that these segregated doses will still form part of the CD stock.

Missed collection of doses

Again, incidents have reduced in frequency but as a reminder to communicate to Addaction if a service user has not collected their prescription for 3 consecutive days. This is because the client is at risk of overdose due to loss of tolerance and the service user may need a dose adjustment when restarting their medication. It is important to ensure the dispensing team is made aware that the prescription is on hold pending a reply to prevent accidental dispensing by another pharmacist. Communication is key to preventing such incidents.

It is best practice to inform the team if any day is missed as this can assist the worker in supporting the service user in treatment compliance and trouble shooting any barriers in terms of engagement.

Downloadable version of this newsletter is available here:  Pharmacy Incident briefing Sept 17

September 15, 2017 InformationNews0

Your new pharmacy provider company, Central Health, is now accepting applications for membership.

I am extremely proud to announce that in July this year Central Health Solutions Limited was established as a pharmacy provider company to work on the behalf of pharmacy contractors in our local area and to enable it to enter into contracts with commissioners and then sub-contract to pharmacy members as appropriate.

LPCs are restricted from holding and administering contracts for the provision of services however earlier this year your local LPC recognised the importance of establishing a pharmacy provider company to satisfy a commissioner’s preference for a single entity when procuring services. Since then your LPC has been working to develop a corporate structure that is open to all contractors.  By creating a limited company with 5 Directors running the day-to-day operation of the provider company the chosen structure flexible and inclusive as it allows the multiples to join without having to be shareholders.

Having pharmacy services provided through Central Health offers a number of advantages for commissioners as they would have just one contract to manage. For contractors the key benefit is it ensure that all pharmacies, irrespective of size, are be able to compete and tender for services alongside other qualified providers.

pharmacy provider company provides independent and multiple pharmacies with an effective route in which to tender for services and adapt to the growing use of electronic tendering platforms used by local authorities and CCGs. Community pharmacy must protect itself and a pharmacy provider company does offer some extra security for members.

As we prepare to launch our membership drive Len Dalton, Central Health Director, said “We aim to provide our members across Staffordshire, Shropshire, The West Midlands, Coventry, Warwickshire, and down to Hereford and Worcestershire with extra income as new contract opportunities emerge”. If a bid from a pharmacy provider company is accepted, the company will then sub-contract the service to relevant pharmacy members (who may or may not be shareholders) to deliver. The company is accountable to the commissioner and provides support, such as training, to the sub contractors to ensure the service is delivered to the required specification.

Director Michelle Dyoss urges contractors to join. “Membership of Central Health is open to all contractors in 12 LPC areas. By joining you will have the opportunity of determining how Central Health operates and we want to ensure we have your support in making this a key milestone in developing further local enhanced services”.

Please find attached the membership pack. CHSL_sign_up_pack_ver_3_0_FINAL_compressed_BP

To apply to join visit our website at then complete the application form.

If you have any questions Central Health can be contacted on T: 07792 627336,, Twitter @1centralhealth, Facebook @1centralhealth.

The NPA will be holding its annual conference on Saturday 7th October, at Jurys Inn Hinckley Island. This year’s NPA conference will include afternoon business sessions, a gala dinner and overnight accommodation which then coincides with the Pharmacy Show, taking place on Sunday 8th and Monday 9th October at the Birmingham NEC.

I have attached a copy of our conference promotional leaflet, which gives you further information, including the agenda.

The registration form can be found on the NPA website here:

Registrations close on Friday 25th August.

If Contractors have any questions they can contact Simon Wills on 01727 800405 or email


August 2, 2017 InformationNews0

Dear Colleague,

Did you know that Healthy Living Pharmacies can deliver better outcomes for patients? By becoming a Healthy Living Pharmacy you will benefit your community, your pharmacy and your pharmacy team.

Healthy Living Pharmacy –preparing for self assessment is an e-course from CPPE.

Whether you are considering implementing Healthy Living Pharmacy locally and wish to become accredited or simply want to find out more about the benefits the initiative can bring, our e-course can help. During the course you will learn about leadership, how to engage stakeholders and the public, behaviour change and how to make Healthy Living Pharmacy part of everyday practice.

This eight week online course provides an opportunity to be part of an active learning community as you learn. You can take part in discussion forums to solve problems and share experiences with colleagues. Completion of an online reflective journal will support you in your continuing professional development.

There will be support from online tutors who will be available for questions and will monitor some of the online activities.

When does the course start?

The course starts on Monday 11th September and will run for eight weeks. We estimate that you will need to commit to four hours of learning each week. The course is bookable through CPPE and will be hosted by Canvas.

How can I book my place?

Go to the Healthy Living Pharmacy –preparing for self assessment and login in. Follow the instructions to book your place. Once you have done this we will take you to a page that explains how to register for our course on Canvas. You will also receive this information in an email. 

Places are limited so book your place on this course early. Booking will only remain open for ten days after the start date.

Visit the CPPE website for more information on this exciting course.


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