Over the last five years the GPhC have made significant improvements to how we regulate registered pharmacies.
They now want to further develop their approach, to:
- provide greater assurance to patients and the public and the pharmacy sector that registered pharmacies are meeting standards
- continue driving improvement in the quality of services and care for the public
A more flexible and agile approach
Their new approach will increasingly use information and intelligence, using the data and insight they collate to effectively target their resources where they can have the most impact. This will enable them to efficiently respond to the changing needs of patients and the public and to changes in pharmacy.
They propose the following key changes:
- Changes to the types of inspections – planning to move to a new model that includes three types of inspection: routine inspections, intelligence-led inspections and themed inspections. To make sure they are more agile and responsive to information held, intelligence received and issues identified within pharmacy.
- Moving to unannounced inspections – they are proposing that in future inspections will be unannounced, as a general rule. This will make sure the outcomes of the inspection reflect whether the pharmacy is meeting the standards every day.
- Changing inspection outcomes – they are proposing to change the present model for inspection outcomes. There would be two possible outcomes for an inspection overall (‘standards met’ or ‘standards not all met’), and four possible findings at the principle level (‘standards not all met’, ‘standards met’, ‘good practice’ and ‘excellent practice’).
- Requiring all standards to be met to receive an overall ‘standards met’ outcome – if any standard was found not to be met, this would result in a ‘standards not all met’ outcome overall.
- Publishing inspection reports – we are planning to publish inspection reports, and improvement action plans when relevant, on a new website. This will be designed so that the information is easy to search and analyse.
- Sharing examples of notable practice – we will also publish examples of notable practice that we identify through inspections in a ‘knowledge hub’ on the new website. This will help encourage continuous learning and improvement in pharmacy.
Please see the following presentation: registered-pharmacies-consultation-toolkit-presentation
Contact details for your local Coventry and Warwickshire GPhC Inspector – Noor.Mohamed@pharmacyregulation.org Direct: 0203 713 7911