Coventry LPC

Directory of Services (DOS)


DoS Profile Updater

DoS Profile Updater Guidance

DoS Local Contacts

DoS PSNC Guidance

Community pharmacy contractors passing the gateway criteria will receive a Quality Payment if they meet one or more of the quality criteria. One of the quality criteria is:

‘On the day of the review, the pharmacy’s NHS 111 Directory of Services entry is up to date, including bank holiday opening hours’.

(source: PSNC)

Frequently Asked Questions and Additional Support

  • What is DoS?
  • What is the purpose of DoS?
  • How can I achieve this quality criterion?
  • How is the DoS criterion validated?
  • Who should I contact with any queries about DoS?
  • More FAQs
What is DoS?

The Directory of Services (DoS) is a directory which provides NHS 111 call handlers with real time information about services available to support a particular patient. Pharmacies are included in the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate in order to allow patients to be appropriately referred to community pharmacies.

The DoS is not publicly available, as it contains information such as private telephone numbers for use by healthcare professionals, but some pharmacies can already access DoS via various systems.

source: PSNC

What is the purpose of DoS?

For NHS 111 to refer patients appropriately to community pharmacies it is critical that they have access to accurate information about pharmacies, their location, opening hours, and services provided. The aim of this quality criterion is to enable pharmacy contractors, for the first time, to view their NHS 111 DoS demographic profile and to provide corrections to that information where necessary. This is so that patients are always given the correct information when they dial NHS 111 for help.

source: PSNC

How can I achieve this quality criterion?

The new Directory of Services (DoS) profile updater is available to be used by community pharmacy contractors to meet the NHS 111 DoS quality criterion of the Quality Payments Scheme.

For the February 2019 review point, contractors are required to edit or confirm the information about their pharmacy is correct on the DoS profile updater by 11:59pm on 15th February 2019 to meet the quality criterion. Any changes and additional information, or confirmation that the profiles are accurate can be input directly into the DoS Profile Updater. This process is the same for ‘bricks and mortar’ pharmacies and distance selling pharmacies.

guidance document on how to edit or confirm the information about a pharmacy is available on the DoS profile updater website. Contractors are strongly advised to read the guidance to ensure they fully understand how to meet the quality criterion.

source: PSNC

How is the DoS criterion validated?

Once the pharmacy’s details on the DoS profile updater have been submitted, the contractor will receive an email to confirm this. This email should be retained as evidence of meeting the DoS quality criterion.

The email should be received instantaneously after submitting the information on the DoS profile updater; however, please allow up to two hours for the email to be delivered. To help ensure contractors receive their confirmation emails, contractors are advised to add to their safe senders list before they update their profile. Alternatively, contractors will need to check their junk email folder in case the email has been inappropriately filed. If the emails are not received, please email to confirm that the submission has been received.

source: PSNC

Who should I contact with any queries about DoS?

If contractors have any technical difficulties accessing the DoS Profile Updater, they can email the NHS Digital helpdesk ( or call them on 0300 303 4034.  source: PSNC

For general enquires relating to the Directory of Services contact:

A list of local DoS contacts can be found HERE.


Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Coventry


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